Refund Policy

It is Fishermen’s Heaven corporate policy to provide 100% customer satisfaction. If an item you received was NOT what you ordered, Fishermens Heaven will provide return shipping costs plus the correct product being shipped out to you as soon as receipt of the wrongly shipped product is recorded back at the Fishermens Heaven store. If an item from your order does not meet your expectations but was not because of a mistake by Fishermens Heaven, please e-mail us at customer-service@fishermensheaven.com with your order number as well as a detailed description of the challenge you have had, and our staff will respond with best way to resolve the problem. Some manufacturers require items be sent directly to factory of origin for replacement, repair or warranty coverage or they may ask us as the dealer to help them fix the problem by replacing the item for them, from our store stock, in which case they will usually provide reimbursement for return shipping via ground parcel post. All items sold via Fishermens Heaven are covered by manufacturers warranties against defects in workmanship and/or materials. Any return, based on a warranty claim, is NOT covered by the Fishermens Heaven Return policy, but is instead handled directly between you as the consumer, and the manufacturer in question. Warranty problems almost always occur within the first 3-5 uses. Damage occurred from abuse, misuse or general longer term wear and tear would not be cause for a warranty or return claim. For warranty claims or questions, please feel free to contact us directly via e-mail outlining your defective issue and our staff will work to provide you the process and procedure to submit product back to the manufacturer.

If you as the customer made a mistake in your ordering, we still want you to be satisfied and would be happy to help you rectify the mistake where possible. Simply contact us thru our customer service email with an explanation of the mistake and what you would like to do and one of our staff will direct you as to the best way we can help you to resolve the problem. In these cases, return charges are the responsibility of the customer as well as any restocking fees and additional costs we might incur in helping you resolve the mistake. For your protection, please insure all packages being returned as we are not responsible for lost, damaged or COD returns. Any credits, if authorized and determined due, will be issued once the item is received in re-retailable condition. Please note that refunds or credits processed back to you will be done via the method of payment of the original purchase and may not appear for one to two billing cycles.
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